How Can We Help?

contact us

Feel free to reach out to us! Whether you have inquiries, need assistance,

or just want to say hello, we’re here and eager to hear from you.

write to us

Have Question?
Contact Us!

We value your feedback and inquiries. Reach out to us at GIFT BOX LONDON LIMITED for any assistance or questions regarding our flower bouquets.

Email Us

help@flowely.co.uk

address

35 Whitehall, SW1A 2BX London, United Kingdom

Call Us

+44 (0) 7599792431

faq

returns & exchanges

Need to return or exchange a purchase? We’ve got you covered. Our returns and exchanges process is designed to make things easy and convenient for you.

Yes, we offer a hassle-free return and exchange policy. If you’re not completely satisfied with your purchase, you can return it within our specified return period or opt for an exchange.

Our return process is simple. Please contact our customer support, and they will guide you through the steps, ensuring a smooth return or exchange experience.

We are an online-based store and currently operate exclusively through our website. We do not have physical retail locations in any specific country.

Unfortunately, discounts applied to the original purchase cannot be transferred to an exchange. You may utilize the discount on a future order, subject to its terms and conditions.

For any order-related issues or inquiries, please reach out to our dedicated customer support team via email at support@flowely.co.uk or call our helpline.

No, we do not offer shipping outside Uk. The reason for this is that the flowers need to be stored in a cool temperature and needs to be handled carefully.

At the moment, we only accept returns via our online return process. Items cannot be returned directly to a physical store. (Due to unavailability of store in UK)

Feel free to explore our comprehensive FAQ section. If you don’t find the information you need, you can always reach out to our friendly customer support team.

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Can’t Find Answer?

If you’ve searched through our FAQ section and your question remains unanswered, feel free to contact our dedicated support team.